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Submit Ticket - Help Desk Guide

Dear Customer,

We strongly recommend using our ‘Help Desk’ system to contact our customer service team with any questions, issues or queries related with our brand and website. Using our ticket system, you can be sure that your email will not land in our spam box and we will back to you with an answer within 24 hours.

To submit a ticket, you need to log in to your current account. If you do not have an account on our website you will need to create one to be able to use our support desk.

How to use Support Desk & Submit Ticket

Log in or Create an account

After logging in to the account you will see the below dashboard. Please select ‘Support Desk’ to open your support dashboard where you will be able to submit a ticket.

my account dashboard

As a first step select Department – choose ‘Sales’ if you have any questions related with your order or ‘General’ if you have any queries about our brand or issues.

In the section ‘Assign to Order’ please select an order to which the question relates. Leave ‘Unassigned’ if your questions are not related to any orders.

In the ‘Subject’ tab please describe your query within one sentence i.e. ‘Where is my order?

Describe your issue/question in the ‘Message’ field and click ‘Submit Ticket

my support ticket

Your ticket has been submitted. Our team will back to you within 24 hours with an answer.

Also, please note that you can see the status of your ticket, and you can close it by yourself via your ‘Support Desk’ dashboard.

ticket status